Sunday, 15 July 2018
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization's quality management system and is a key element in the ISO quality system standard, ISO 9001.
WHY IS THIS RELEVANT?
Understanding how we think, how we speak and how we influence by the choice of words, silence, timing etc., is an essential element of communication and engagement.
Quality Assurance is a process focused concept, where the processes are put in place to ensure the correct steps are done in the correct way. If the correct processes are in place there is some assurance that the actual results will turn out as expected.
Quality Control is a product focussed concept, where checking of the actual results are done to ensure that things are as expected. If the correct controls are in place you can know for certain that the actual results have been achieved because the actual results have been checked